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Google Rating

4.4

Harvey Norman Lighting

4.4

Sharon Chamberlain

02:41 30 Jan 26

Amazing and friendly over the phone service by staff @ Harvey Norman lighting . Ordered a ceiling fan , organised for quick next day delivery service ( received this morning) . Wow! , nice to see fantastic customer service still exists. Thanks so much 🙏

Abbey-Rose Varano

03:49 28 Jan 26

Huge thank you to Brendan from Harvey Norman Lighting. He went out of his way to ensure our pendants arrived by the required date and made the process so easy. Outstanding service and communication, couldn’t recommend him more.

Philip McCurtayne

05:12 22 Jan 26

Having had an issue with a fan purchased from Harvey Norman Lighting, I was fortunate to have been looked after by Kayla Bowman. Kayla went well above and beyond the call of duty to resolve the issue in the most professional and courteous manner. She is a credit to herself and to Harvey Norman Lighting.

21:58 04 Jan 26

The customer service is amazing. They even made a shortt video to demonstrate a product feature. The reaponse time to all my questions was very quick especially for that time of year between Christmas and New Year.

21:24 30 Dec 25

We went in to purchase some fans we were served by James he was very helpful and answered all our questions. Even helped us pack 7 fans into our car. Awesome customer service thank you James.:)

08:17 21 Dec 25

The service provided to resolve my problem to provide a driver suitable for my light.These people went out of their way to help me.Thankyou again.

22:50 23 Nov 25

I recently visited harvey norman lightening store and was thoroughly impressed with the wide range of interior and exterior lighting options available. I purchased a different styles of lights, and the whole experience was fantastic.I'd like to extend my thanks to your sales representative, Berry, who provided exceptional service and helped me choose the perfect lights for my house. His knowledge, patience, and customer-centric approach made the process a breeze, and I truly appreciate his efforts.Thank you again for a great experience, and I look forward to shopping with you guys again in the future. Cheers.

reviews4u2do Reviewer

09:21 09 Nov 25

I had the pleasure of working with Kayla at the HNL team to fit out our new house build.With her interior design background, she was really able to imagine how everything would come together, willing to work with your ideas and also add her own experience and eye for detail into the conversation.The pricing was super competitive, and was willing to match and source other suppliers when she couldn't find exactly the right product in the HNL catalog.Had a couple of hiccups with delivery (light bulbs can break), but jumped onto it straight away replaced no questions asked.The sputnik chandelier a real feature and the loving the kitchen island pendantsHighly recommend the HNL team and don't forget to ask for Kayla.

06:31 10 Oct 25

Best customer service. Staff were friendly and extremely helpful. We had an issue with our fan and rather than taking our money on a new fan they assisted us with fixing our current one at no cost. This was also 20 minutes before close on a Friday afternoon. Great work 👏

04:56 28 Aug 25

Lovely Staff!!! so kind and friendly

07:41 09 Aug 25

A big shout out to Brendon/Brandon from the Penrith store. He helped me with a problem I’ve had with globes that were no longer available for my light fitting. With patience he asked questions and came up with a great solution which now means I don’t have to replace the light fitting. Thank you. Go Panthers 😊

08:28 14 Jun 25

Highly recommend this store!Specially Brandon who is so helpful , reliable . Had great experience with his customer service Price are reasonable too.

02:59 12 Apr 25

Purchased bathroom vanity lights and fan at a great price! Wonderful help and advice from Kayla who assisted us in selecting exactly what we needed. Kayla is friendly, professional and very knowledgeable and we had a great shopping experience! Highly recommend this store!!

01:37 19 Jan 25

23:27 13 Dec 24

Excellent customer service and great price on ceiling fans.

15:07 04 Dec 24

05:56 26 Nov 24

Anthony and Kayla provide outstanding customer service! They are very knowledgeable and attentive in helping me choose the ideal ceiling fan for this summer. I truly appreciate their help. They are an asset to the company. I will definitely be back :D

JP Sharon Tenorio

23:32 06 Aug 24

Rachelle Gosnell

00:22 04 Aug 24

Got all my chandeliers here for my whole house on sale, great prices, they included all the bulbs, return for replacement LED bulbs and things since. Good range of lighting.

Payam Mogharrebin

03:14 19 May 24

Very friendly, helpful and strong customer serviceThank you guys

01:30 25 Jan 24

Bethany was amazing. Was able to help me source what I need quickly and cost effectively. 5 stars!!!

01:13 11 Dec 23

Large selection of products, staff are also knowledgeable on products. When not using online wholesalers or I am needing good quality products in person then this is my go-to shop.

11:05 17 Oct 23

Really impressed with the large range, competitive prices and fantastic service from Olivia, Bethany and Anthony.

23:19 23 Aug 23

Rachel was wonderful and all the staff are great and very helpful in providing advice in helping us find what we need. Always the first choice when buying new lights.

05:40 29 May 23

Excellent Service! I needed 5 Eglo Noosa fans, didnt want to purchase online, emailed the store as phone lines were down, Bethany was onto it! Thanks again ladies for making my trip from Hunter Valley well worth it

01:51 20 May 23

23:57 11 May 23

Fabulous service! Bethany went the extra mile to help us get what we wanted. Awesome!!

03:24 02 Feb 23

After receiving our delivery damaged after transit (mishandled by couriers), the team were clear in their communication, and I was able to pick up my product in store. Overall happy with the customer service here. Store has a wonderful array of options too.Thank you Harvey Norman Lighting :)

03:58 19 Jan 23

Best lighting shop around best prices and best serviceBarry especially. I never bother going anywhere else 😁

12:06 30 Dec 22

Once we explained what we were looking for, Rachel was very helpful & informative, giving us the pros & cons of the light fittings we were considering. Rachel even helped carry our purchases to the car.

Cheryl McCormack

01:30 29 Dec 22

Beth served us prior to Xmas and did an awesome job, and we had to go back with a faulty tornado lamp and Rachel did a wonderful job of helping us with a replacement lamp

01:26 29 Dec 22

Excellent customer service and product knowledge. Thanks so much Rachel.

00:00 29 Dec 22

We had a great experience as always. Rachael was amazing. Helped us replace an existing outside light. Harvey Norman Lighting at Penrith is always our go to place for any sort of lighting. Thank you Rachael for your friendly and professional help.

10:24 28 Dec 22

Harvey Norman Lighting, well done!! From the time I walked into the store a very helpful staff member Beth approached the counter with a very welcoming professional manner, as I informed her of what I wanted to purchase - six Storm Airborne DC ceiling fans. Beth was more than helpful and gave me great advice and answered all my questions concisely about what would best suit my needs about the ceiling fans. Then moments later another staff member Rachel also approached the counter in the same welcoming professional manner, and also gave me some very knowledgeable input and offered the services of an electrician and some safety tips. This was my second time that I have had pleasure being served by Rachel. Then Rachel further assisted me by taking the fans to the car and help me with loading them as well. I will be doing business with Harvey Norman Lighting again and highly recommend.Many thanks again to Beth and Rachel

02:36 25 Oct 22

Fantastic customer service! price and product also great.

Louise Fairchild

09:23 20 Oct 22

Thanks for your help today Andrew. The fans are going to look amazing installed. Your service and product knowledge made it easy today.

10:59 31 Jul 22

Amazing service I have received from ANDREW and all other staff members. I had an issue with my pendant light which I have bought 6 years ago, I just explained it to Andrew and he organized a replacement from the supplier strategy. he rang me multiple times to make sure I have enough information and that I am receiving the replacement. I LOVE Havey Norman Lighting in Penrith. Thank you. Rupam ROY and Nandita

12:57 22 Jun 22

Joseph Gullotta

22:17 16 May 22

I want to thank a Lady called Jess who helped me over the phone order an Outdoor Fan for my new Pergola, which will need to be installed in a few days. I needed the fan delivered on time for the installer. Jess answered my many questions and rang the supplier to get the correct answers. She got back to me quickly, which made the process less stressful. Once I please the order, the supplier informed Jess the product was out of stock, but the computer said it was in stock. Again, Jess helped out with possible options to help me out of the situation. I place the order in a different colour but am still happy with the outcome. Thank you to Jess for her outstanding customer service, which is hard to find these days. Thank You, Jess.I guess the only thing I would further question was why wasn't the computer up to date with the correct stock level, but this was not something Jess controls. An area of improvement for Harvey Norman Lighting. Harvey Norman Lighting should get a 4 star rating, but Jess got a 5 for Customer Service so it is a 5.

Arkan Al-khameesi

12:58 03 Apr 22

Darren Christian

05:31 18 Jan 22

5 Stars to Ciara for putting up with our dithering about and indecisiveness. She was friendly and warm and very helpful. We love our new lamp and highly recommend the store for its range and competitive pricing.

01:53 23 Oct 21

Keira’s customer service was 5 stars.

Andrew Donoghue

21:12 14 Sep 21

Helen Stubbings

21:24 24 Apr 21

07:43 05 Apr 21

Took my dad to get a Fluro tube that we couldn’t find anywhere else. The staff were so helpful and organized to order it in and also deliver it to him. Definitely recommend this place.

06:50 03 Apr 21

Top service negotiated a real good price, friendly helpfull staff

10:52 06 Feb 21

Very helpful staff

03:22 13 Oct 20

09:26 26 Aug 20

Very Customer Friendly. Staff Rachel is very helpful.

03:26 16 Aug 20

Good selection of lights and great service

05:37 28 Jun 20

10:31 15 Jun 20

Happy with the service and product range

colin whitechurch

03:27 24 Apr 20

after wandering undecided, a lovely young lady offered assistance. Found the perfect floor lamp. Thank so much Karen, we'll be back.

06:42 21 Apr 20

We had a fantastic experience as all dealings where done over the phone with Karen. We looked online and found what we where looking for. Karen was excellent very helpful professional and nothing was a problem sent us photos and all our questions. Payed over the phone and product was here within 2 days. Would highly recommend the team at Harvey Norman lighting 5 stars.ThankuBrett & Dee

09:33 08 Mar 20

All good

Stephen Griffiths

07:29 14 Nov 19

Huge selection there

19:55 17 Oct 19

01:43 30 Aug 19

Michael O'Toole

05:25 06 Jul 19

Very knowledgeable fairly priced lots to choose from too eager to help.

07:25 27 Jun 19

This store are the awesome they are patient and follow through offering a high level of customer service. Special thanks to the lady who initiated our first sale and to Andrew who patiently allowed me to then change my original choice and phoned me to advice of it's arrival into their store. Well done team! This is my second review for this great store. Thank you to Ciara for her great customer service. also to Karen & Brendan today. this is a great crew and why we simply return to '"Harvey Norman"

Morsals Hemsworth

06:03 16 Jun 19

09:42 13 May 19

Lots to chose from and the staff are very helpful

09:34 23 Feb 19

05:42 23 Feb 19

02:04 17 Feb 19

Bubathi Raghavan

06:18 19 Jan 19

I wanted to buy 4 ceiling fans. Checked some shops in & around Blacktown and finally ended up here. The shop offered a reat range of leading brands with professional service. Anthony, the salesperson patiently explained about the various brands, features and price. I picked up the fans from the readily available stock with some good discount.

10:20 09 Dec 18

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